With extensive experience in customer service training and strategic customer care consulting, experts from QTV – I4R have collaborated with many large enterprises to develop professional service systems. Through these partnerships, businesses not only enhance their service quality but also optimize the customer experience and standardize support processes according to international standards.
With extensive experience in customer service training and strategic customer care consulting, experts from QTV – I4R have collaborated with many large enterprises to develop professional service systems. Through these partnerships, businesses not only enhance their service quality but also optimize the customer experience and standardize support processes according to international standards.
Figure 1. Expert Phan Trọng Nhân conducting professional customer service training for the KOREA VISA APPLICATION CENTER HCMC.
(The program was organized within the framework of LKIC (LOTTE – KOICA – IUH Service Training Center) activities).
What customer service situations has your business faced?
Figure 2. Common customer service situations that businesses often face.
The professional customer service training program based on international standards focuses on key content such as:
- Professional Communication Skills: How to approach customers with a friendly, courteous, and professional attitude.
- Methods for Handling Difficult Situations: Effectively resolving customer complaints and inquiries.
- Optimizing the Customer Experience: Applying advanced methods to create satisfaction and trust from customers.
- Standardizing Service Processes According to International Standards: Applying international standards in customer care at the center.
- …and more.
Figure 3. Illustration of the A-T-C method for handling customer requests.
The training program not only provides useful knowledge but also contributes to building a professional service environment, enhancing the quality of service at businesses and organizations.
Figure 4. Expert Phan Trọng Nhân directly consulting with and training the staff on crucial skills in communication, situation handling, and improving the customer experience.
With extensive experience in customer service training and strategic customer care consulting, the experts at QTV – I4R design specialized courses tailored to the specific characteristics and needs of each business. Through this, businesses not only improve their service quality but also optimize the customer experience and standardize support processes according to international standards, contributing to increased satisfaction and long-term customer loyalty.
